Privacy Policy.
How WSI Cleaning Services collects, uses and protects your personal information. Last updated 26 April 2026.
Who we are
WSI Cleaning Services (ABN 14 608 887 850) is an Australian exterior cleaning business operating from Brisbane, Queensland. In this policy “we”, “us” and “our” refer to WSI Cleaning Services. We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
What information we collect
We only collect information you knowingly provide when you request a quote, book a job, or contact us. This typically includes:
- Your name
- Phone number and email address
- Property address (so we can quote the job)
- Details about the property and the work you’d like done
- Photos you upload of the property (optional, only if you send them with your enquiry)
We do not collect financial information through this website. Payments are processed by third-party providers (bank, card processor, PayPal, Afterpay) under their own privacy terms.
How we use it
- To prepare and send you a written quote
- To schedule, confirm and complete the work you’ve booked
- To send invoices and receipts
- To follow up if you asked us to
- To send recurring service reminders if you’ve opted in
- To comply with our legal and tax obligations
We do not sell your information. We do not share it with third parties for marketing.
Cookies and analytics
Our website uses minimal first-party cookies for site functionality and aggregated analytics (page views, traffic sources). We do not run advertising trackers on this site. Analytics data is anonymised and is not used to identify individuals.
How we store and protect your information
Quote and customer records are stored in access-controlled business systems. Records are retained for the period required by Australian tax law (typically 7 years for invoiced work) and then destroyed. Where you ask us to delete data and we have no legal reason to keep it, we will do so.
Your rights
You can ask us at any time to:
- See what personal information we hold about you
- Correct it if it’s wrong
- Delete it (where we’re not required to retain it)
- Unsubscribe from any reminders or follow-ups
Email [email protected] or call 0426 400 029and we’ll action your request within 30 days.
Complaints
If you believe we’ve mishandled your personal information, email [email protected]with the subject line “Privacy complaint”. If you’re not satisfied with our response you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact
WSI Cleaning Services
ABN 14 608 887 850
Brisbane, Queensland, Australia
[email protected] · 0426 400 029